At North American Power we pride ourselves on giving our customers the best experience! We’re thrilled to let you know that by choosing us as your electric and/or natural gas supplier, you will receive an award winning customer service experience! We recently added a new trophy to our trophy case when we won the 2017 “Customer Service of the Year” award from the Stevie Awards, which is no coincidence since we’ve been working hard to improve your experience over the last few years.
How did we do it?
Some of ways we won this award was by optimizing our call centers to ensure your hold time as low as possible.
- North American Power has revamped our customer communications to make things even easier to understand.
- For our electricity supply customers, we introduced our home energy report, Understandabill, which provides our customers with monthly estimates into how (and how much) your home uses, and what you could do to use (and pay) less.
- We recently launched our brand new website with great content. Along with, a new mobile version of the site to give you a dynamic mobile-friendly experience.
Our customers are important to us and we are continuing to work hard to ensure your experience with North American Power is the best it can be. Please let us know how we can help, we’re listening.
You have questions or feedback? We’re here to listen and answer all questions. Feel free to send us an email or give us a call.
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